When you select a cloud product or service, Services Hub will redirect you to the relevant cloud portal and the case must be opened from that portal. Typical Advisory Services cases focus on recommendations or best practices that are used to resolve how-to scenarios that take advantage of Microsoft products and technologies. FSLogix Documentation: FSLogix Docs; FSLogix FAQs; FSLogix Forum FSLogix S upport Boundary:. Open Support requests for Unified Support | Microsoft Learn Navigate to https://premier.microsoft.com and sign in with your Microsoft Access ID email credentials associated from invitation email. Right now a Sev C will never get a call, a B might get a call within 24 hours, and an A will usually get a call within 1-6 depending on the . Compare plans Services Hub Type of abuse. Compare support offerings. Work with a Technical Account Manager to assess, review, define, plan, and deliver your desired IT environment. Open the Customer, select Service requests and New Request Select Microsoft Azure to open the Azure portal Click Help + support Click Support plans, then option Select Issue type Technical, then select your Subscription, Service etc Solutions will provide suggestions that may help you to resolve the issue yourself Proactive Support - Proactive or Support Assistance is used for advisory consulting engagements and trainings. Selecting US Cloud Microsoft support allows your enterprise to slash MSFT support case cost up to 50%. ARR, CSS and PMC resources will join the call bridge with the customer. Help for admins of small businesses. These options are available when you open or submit a new issue and when you edit an active support case. If the source of an issue cannot be identified in the logs captured by the FSLogix support . On-demand videos, hands-on labs, learning paths, and expert-led webcasts. I just wanted to confirm what are the all possible ways that we can open a premier support case with Microsoft for Azure and Office 365 like CSP, EA etc. It's easy. Navigate to https://premier.microsoft.com and click " Sign In " 2. Proactive Services. Advisory Phone Support (limited to six hours or less per incident) Technical Training. Support for Microsoft Partner Microsoft Premier Support Services - UCF IT Professional support incidents can be supported 24 hours a day or during business hours until they're resolved. And if you opt for Premium Plus Support, you'll get your own Customer Reliability Engineer who knows the ins and outs of your account. Premier Support End of Sale | Microsoft You will be required to log into the cloud portal and have the appropriate permissions on the cloud portal to open a Support request. Select your product and describe the issue. Our Microsoft experts are certified in over 25 Microsoft technologies. if there are any links for do, Please share with me. Opening a Premier Developer support request using Premier Online Premier Support for Partners provides comprehensive support services for established businessesincluding ISVs, managed services providers, and systems integratorswhile Advanced Support for Partners is ideal for growth-minded cloud partners who need a higher level of service than the Microsoft Cloud Partner Program core benefits provide. Microsoft Premier Support Meltdown - Core Quality Failure Billing support provided by the Azure Support team (included in the free support) Account Management. Microsoft Premier Support quality has been decaying over time but has been in free fall since the introduction . Create one! Describe the severity of the issue and level of support required. Go to https://support.microsoft.com/en-us/contact/virtual-agent/?flowId=smc-contactus&partnerId=smc&referrer=support.microsoft.com . If you want to track down a support number for a Windows matter, you would select "Windows". Microsoft Premier Support for Partners Open support case - Microsoft Community Microsoft Store support. Premier Support for Enterprise End-to-end managed support for your Microsoft technologies. as a user management administrator, if you would like to contact phone support, we would suggest you raise a service request ticket in the office 365 admin center via support > service requests > click add icon. Type in "Talk to an agent". FSLogix is only supported for use with versions of Windows and Office that are still included in the Microsoft Support Lifecycle. Services Hub Severity - The options to specify the severity of an issue depend on your . For Severity A issues the SLA is 30 minutes for on Premise cases and 15 minutes for Azure cases (regular Premier Support Severity A SLA is 60 minutes.) Premier Support Cases at US Cloud - Save up to 50% vs Microsoft Open a Premier Support case at US Cloud and receive an SLA backed response within 15 minutes, 24/7. Premier and Alliance Support is designed to help large enterprise customers to successfully develop, deploy, and manage business systems built around a broad range of high-quality Microsoft solutions for the server and the desktop. A couple things here, what severity did you open the case at? Support is only available for the current long term service release of FSLogix. GitHub Premium Support GitHub Cost for this support option is $210 per hour. Welcome to Services Hub for Premier Support | Microsoft Learn Each college or department may designate one person to. Start by completing the New Support Request form. Use assessments, workshops, and new technology support to optimize IT, reduce risks, and support ongoing IT . This service is free. Get started with On-Demand Assessments have the ability to call in directly to Microsoft Premier Support to open cases. Connect with the right support engineers to ensure rapid and effective solutions to minimize downtime. Microsoft Premier Support : r/sysadmin - reddit.com Thanks, Dilan As a customer with a Premier or Unified support contract, you can specify a severity for your issue, and schedule a support callback for a specific time and day. Assigned Customer Success Account Manager. Enter the Microsoft Account Windows Live ID that you associated with your Services Hub account. Getting Started: Quick Start Guides. Technical Support for Microsoft Partners How to get support in Microsoft Endpoint Manager admin center Microsoft Support Options - Microsoft Community Hub Support cases are opened through a special phone number and support queue with Microsoft Customer Service and Support (CSS). To open a support request, click "Support" from the primary navigation ribbon and then click the "Open a support request" button at the top of the page. Harassment is any behavior intended to disturb or upset a person or group of people. $350. Create a New Support Request | Microsoft Learn 3. No account? Accelerate the value of your business-critical solutions with personalized support to help drive the outcomes you need most with Microsoft Unified. Open, Manage, and View Support Requests | Microsoft Learn as a global admin for office 365 for business, we can contact office 365 for business support-admin help based on the article. The College/Department IT staff will be able to work directly with a Microsoft support. Definitions of Technical Support incidents and Advisory Services Please also let me know if we don't have CSP and EA, can we open a premier ticket with Microsoft and if so, how? engineer on an hourly basis. I am what you could call a premier support power user, in the last three years I have had 50+ cases open with various teams for various issues. Start by completing the New Support Request form. Learn More Check out the Services Hub Resource CenterSee all resources Open Support Requests. Microsoft Unified | Microsoft Select the category that this case is about. All you need is your device. Microsoft Professional Support (pay-per-incident): FAQ A Microsoft support meltdown is the worst case scenario for an enterprise with mission-critical functions relying on Microsoft technologies, causing widespread prolonged service outages impacting thousands of end users and customers. If you do not have an existing Microsoft Account Windows Live ID contact your ADM and request a Services Hub account. Open Microsoft Premier Support Case | US Cloud 2. These can include guidance for migration . A higher level of Premier Support for Developers - Premier Mission Beginning July 1, 2024, Microsoft will no longer offer Premier Support agreements for renewing public sector customers. How to open a Premier ticket with Microsoft If you do not have an existing MSA you will be prompted to create one. Getting the most out of your Premier Support for Developers Contract Response time will be between 2 and 8 hours, depending on the severity of the incident. You can use http://support.microsoft.com or call into the 1800-936-3100 to open a support case with Premier. Learn about benefits offered to help align to your organization's specific needs and capabilities, including Microsoft Cloud Partner Program technical, Advanced Support for Partners and Premier Support for Partners. Extra administrative help Whether you're interested in best practices or considering an upgrade, schedule four hours of one-on-one administrative assistance every month with Premium Plus Support.
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